Policies

Return Policy

At Cues And Sticks we have a 60 day exchange or money back guarantee. If for any reason you are not happy with the product and the product is not damaged, we will allow you to return the product for either an exchange for another product or receive your money back including chalked pool cues. We want you to be satisfied. No restocking fees, no hassles.

If you aren't satisfied with your purchase, just call us at 1-866-247-5092 or 1-920-427-CUES (2837) and we'll help you arrange for your return. Once we receive your return, we'll replace the item or refund you the price of the product. There are never any restocking fees at Cues And Sticks. Please note that the customer is responsible for any shipping fees associated with returning products. If you choose to replace the product with another, Cues And Sticks will pay the shipping for same. 60 day guarantee is effective from the date of purchase. Cues And Sticks, may void this guarantee if there is evidence of abuse or mishandling. Should the product be damaged when you receive it, you must contact the shipping company immediately concerning their damaged freight policy.

Backorder Policy

If your product is placed on backorder, Cues And Sticks will either wait until the backorder is filled, will fill your order with an equal quality product of your choice, or will cancel your order and refund your payment, whichever you choose.

Shipping Policies

Standard ground freight from Fedex or UPS on all sales under $150.00. Free shipping on sales over $150.00. All special shipping requests are the responsibility of the customer.

Damaged Goods Policy

If a product arrives at your location that is damaged, you need to contact the shipping company immediately and inform them, next contact Cues And Sticks and inform us and we will help determine what happened and correct the issue as soon as possible.

Payment Policy

All orders are processed through PayPal, there are no additional charges for this and you are not required to be a member of PayPal.

Price Matching Policy

Cues and Sticks will match the advertised price for in identical product listed on another internet site (Ebay not included). If you contact us with the web site name and URL and the product SKU or name, we will research their listed price and match same. This along with our league discount may actually give you the best price possible.